Critical Facilities Consulting Group (hereinafter “Critical Facilities”), with its registered office at Ricardo Margain 575, Edificio C-Suite 215, Corp. Santa Engracia, San Pedro Garza García, N.L., is responsible for the processing, use, protection, and safeguarding of the personal data collected from its clients, prospective clients, users, suppliers, and visitors to the website https://criticalfacilities.lat/.
The processing of your personal data will be carried out in accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and other applicable legal provisions.
Personal data we collect
Critical Facilities may collect the following personal data:
- Full name.
- Telephone number.
- WhatsApp number.
- Email address.
- Company, organization, or institution to which you belong.
- Job title or professional activity.
- City, state, or country.
- Course, certification, or service of interest.
- Information related to your needs regarding consulting, training, design, operations, or certification.
- Information voluntarily provided in the message field or during subsequent communications.
- Data related to requests for quotes, contracting, invoicing, or sales follow-up.
- Technical browsing information, such as IP address, device type, browser, operating system, pages visited, and data obtained via cookies or analytics tools.
For the purposes stated in this notice, Critical Facilities does not intentionally request sensitive personal data through its contact form.
We ask that you do not provide sensitive, confidential, or unnecessary information in the message field.
How personal data is obtained
Personal data may be collected:
- Directly, when you fill out a form on the website.
- When you communicate via telephone, WhatsApp, or email.
- When you request information about courses, certifications, or services.
- When you request a quote or contract a service.
- When you participate in events, training sessions, meetings, or activities organized by Critical Facilities.
- Automatically, via cookies, server logs, and similar technologies. Primary purposes of processing
The personal data collected will be used for the following necessary purposes:
- Responding to information requests submitted via the website form.
- Contacting the data subject by phone, WhatsApp, or email.
- Following up on inquiries, messages, requests, comments, or requirements.
- Providing information regarding courses, certifications, consulting, engineering, design, operations, and specialized training.
- Identifying the technical, operational, or commercial needs of the interested party.
- Preparing and sending commercial proposals, quotes, and service scopes.
- Scheduling meetings, calls, visits, training sessions, or information sessions.
- Registering and tracking prospects, clients, and business opportunities.
- Formalizing and managing contractual or commercial relationships.
- Providing contracted services and managing project follow-ups.
- Managing registrations for courses, workshops, seminars, or certifications.
- Issuing tax documents and complying with administrative, accounting, tax, and legal obligations.
- Addressing clarifications, complaints, support requests, or customer service inquiries.
- Maintaining the security, availability, and proper functioning of the website.
- Preventing misuse, fraud, unauthorized access, or activities contrary to applicable law.
Secondary purposes
Additionally, Critical Facilities may use your personal data for the following purposes that are not essential to the primary relationship:
- Sending advertising or promotional communications.
- Informing you about new courses, events, certifications, or services.
- Sending newsletters, news, articles, and content related to data centers and critical infrastructure.
- Conducting satisfaction surveys.
- Conducting marketing follow-ups with prospects.
- Generating statistics, market analyses, and interest profiles.
- Evaluating the effectiveness of advertising campaigns.
- Personalizing content and commercial communications.
If you do not wish for your personal data to be used for these secondary purposes, you may request this by sending an email to:
contacto@criticalfacilities.lat
Refusing consent for the use of your data for secondary purposes will not be grounds for denying the processing of a request or the provision of contracted services.
Use of WhatsApp and external platforms
When the data subject communicates with Critical Facilities via WhatsApp, social media, video conferencing platforms, external forms, or similar services, the processing of information may also be subject to the terms and privacy notices of the providers of such platforms.
Critical Facilities will use the information received through these channels solely to address the request, provide commercial follow-up, deliver services, or fulfill the purposes described in this notice.
Personal data transfers
Critical Facilities may share or transfer personal data when necessary to fulfill the purposes outlined in this notice, with:
- Companies providing web hosting, email, and data storage services.
- Providers of tools for customer management, forms, analytics, communication, or automation.
- Providers involved in organizing or delivering courses, certifications, events, or training sessions.
- Consultants, instructors, advisors, partners, or service providers related to the requested project.
- Certification bodies, solely when necessary to manage a requested certification or service.
- Administrative, tax, or judicial authorities, when there is a legal obligation or a duly substantiated request.
- Accounting, legal, or administrative firms that assist in the fulfillment of legal and contractual obligations.
Third parties with access to personal data will be required to use it solely for authorized purposes and to maintain appropriate security and confidentiality measures.
Critical Facilities does not sell, rent, or commercialize personal data databases.
When a transfer requires the data subject’s consent, such consent will be requested in advance in accordance with applicable legislation.
Security measures
Critical Facilities implements reasonable administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.
However, no internet-based information transmission or storage system can guarantee absolute security. Therefore, the data subject should also adopt reasonable measures to protect their information and avoid sharing confidential data via insecure channels.
Retention of Personal Data
Personal data will be retained only for the time necessary to fulfill the purposes for which it was collected, manage the commercial or contractual relationship, and comply with applicable legal, administrative, tax, or liability obligations.
Once the applicable retention period has ended, the data will be securely deleted, blocked, or anonymized, unless a legal obligation requires its retention for an additional period.
ARCO Rights
The data subject has the right to:
- Access their personal data and understand how it is being processed.
- Rectify their data if it is inaccurate, incomplete, or outdated.
- Cancel (delete) their data if they believe it is not being used in accordance with applicable law.
- Object to the processing of their data for specific purposes.
These rights are known as ARCO rights.
Procedure for Exercising ARCO Rights
To exercise any of your ARCO rights, revoke your consent, or limit the use or disclosure of your personal data, you must send a request to the following email address:
contacto@criticalfacilities.lat
The request must contain:
- The data subject’s full name.
- The preferred method for communicating the response.
- A clear description of the right you wish to exercise.
- A description of the personal data related to your request.
- Documents proving your identity.
- Where applicable, documents proving legal representation of the data subject.
- Any additional information that helps locate the personal data.
For rectification requests, you must indicate which information you wish to correct and provide documentation supporting the requested modification.
Critical Facilities will process the request within the timeframes established by applicable law and communicate its decision via the method indicated by the data subject.
Revocation of Consent
The data subject may revoke the consent granted for the processing of their personal data at any time, provided that the revocation does not prevent the fulfillment of obligations arising from a legal, contractual, or commercial relationship.
The request must be sent to:
contacto@criticalfacilities.lat
with the subject line:
“Limitation on the use of personal data”
The request must include the full name and the email address or phone number you wish to exclude from future communications.
Cookies and tracking technologies
The website https://criticalfacilities.lat/ may use cookies, tags, pixels, log files, and similar technologies to:
- Maintain site functionality and security.
- Remember browsing preferences.
- Track the number of visitors and pages viewed.
- Analyze browsing behavior.
- Measure website performance.
- Evaluate advertising campaigns.
- Improve the user experience.
Information obtained through these technologies may include IP address, browser type, device, operating system, date and time of access, pages visited, time spent on the site, and referring site.
Users can block, limit, or delete cookies via their browser settings. Disabling certain cookies may affect some website functions.
Links to third-party sites
The website may contain links to social media networks, messaging platforms, certifying bodies, or other external sites.
Critical Facilities is not responsible for the privacy practices, content, or security measures of such sites. Users are advised to consult each platform’s privacy notice before providing personal information.
Personal data of minors
Critical Facilities’ services are primarily aimed at companies, professionals, and adults.
Critical Facilities does not intentionally collect personal data from minors without the authorization of their parents, guardians, or legal representatives.
If it is discovered that a minor has provided data without authorization, their parent or guardian may request the deletion of such information via email at:
contacto@criticalfacilities.lat
Modifications to the privacy notice
Critical Facilities may modify or update this privacy notice due to legal, regulatory, operational, or technological changes, or changes related to its services.
Modifications will be available on the website:
Users are advised to check this page periodically for the most recent version.
Contact
For any questions, comments, or requests regarding the processing of your personal data, you may contact us via:
Email: contacto@criticalfacilities.lat
Phone: +52 (81) 1253 7623
WhatsApp: +52 (81) 1077 1036
Address: Ricardo Margain 575, Edificio C-Suite 215, Corp. Santa Engracia, San Pedro Garza García, N.L.
Website: https://criticalfacilities.lat/
Consent
By providing your personal data via forms, email, telephone, WhatsApp, or any other means of contact, the data subject acknowledges having read this privacy notice and consents to the processing of their data for the primary purposes indicated.
When it is necessary to obtain express consent for a specific purpose or processing activity, such consent will be requested separately.
Date of last update: September 18, 2026.